RETURNS & EXCHANGES
Basic Refund Policy
There are 3 types of items Green Thickies sells, and all 3 have slightly different Refund Policies:
o Retail Items: These have a full 30-day refund guarantee. If you don’t like the item or it is
defective, we will either replace it at no cost to you, or you can send it back to us for a
o Shirts: These have a full 30-day refund guarantee. If item is defective, we will replace it
at no cost to you. You CANNOT return shirts unless they are defective. For size
exchanges please read below.
o Free Promotional Items: Due to the nature of these free promotional items, there is no
refund applicable because you are not paying for the item. You pay for shipping, but
that cost is not refundable because it goes towards actually shipping the item.
For all applicable returns, please send to:
15 Eastcroft Court
How do I exchange a shirt for a different size?
If your shirt doesn’t fit and you need to exchange for a different size, please follow these
instructions. First, make sure that you have not worn or washed your item (besides trying on).
Send your unworn and unwashed items to:
ATTENTION: EXCHANGES - SIZE
15 Eastcroft Court
Make sure to include details on the correct size needed sent back.
You have 30 days to exchange your item.
o Please Note: Customer pays return shipping on exchanges. The USPS has the best rates
in our experience, but you can ship back to us any way you like. If you have a question
about your return, contact us at firstname.lastname@example.org.
What do I do if I received the wrong shirt or my shirt is defective?
If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up.
We will take care of you and cover all costs of getting you the right shirt. We will send you a new
shirt and pay for your shipping to send that one back to us. We are human and do make
mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
This depends on the product ordered, the total weight, and where we’re shipping to. Our
standard domestic shipping cost is $4.95 unless you order a large amount of weight or have qualified for free shipping. On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.
Do you ship internationally?
Yes we’re happy to be able to offer international shipping to most countries in the world. This is something that will be available in the
How do I track my package?
You can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org.
How long does it take for an order to arrive?
This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available.
For non-apparel items, delivery can vary and take 2-3 weeks for domestic orders and 2-4 weeks for international orders. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
If you’re still not sure, just email us. We’re happy to help.
I ordered 2+ items, but only received one... where’s my order?
Since we print on demand and we have a large assortment of products not stocked in house,
when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.
SHIRTS & APPAREL
What type of t-shirts do you print on?
We print on the finest, softest, comfiest tees... Custom Cat. Supply all of our products.
How are your shirts printed?
We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
For understanding DTG Printing: It involves a special printer, which prints the ink directly
onto the garment for the design. DTG uses specialty inks, which are absorbed by the
fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.
What is the sizing on your apparel?
Where do your other items come from?
Green Thickies is all about bringing you unique and specialty items that you won’t find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com and we’ll get back to you right away.